Frequently asked questions
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link to monitor its progress in real-time. Please note that tracking information may take up to 24–48 hours to update.
How long does shipping take and how much does it cost?
We offer FREE standard shipping on all US orders. Order processing takes 1–2 business days, and transit time is typically 4–8 business days. The total estimated delivery time is 5–10 business days from the moment your order is confirmed.
Do you offer international shipping?
Currently, we exclusively ship to addresses within the United States (including all 50 states and domestic military bases).
Can I change or cancel my order?
If you need to make changes, please contact us immediately. Since we process orders quickly, we cannot guarantee cancellations or changes once the processing phase has begun.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay, and Shop Pay for a secure checkout.
What is your return policy?
We have a 30-day return policy. For hygiene and safety reasons, skincare and beauty products can only be returned if they are unopened and the original protective seal is strictly intact. Please contact our support team to start a return.
Is my personal information secure?
Absolutely. Our store is powered by Shopify and uses industry-standard SSL encryption to ensure all your personal and payment details are fully protected.
How can I contact customer support?
You can reach us by filling out the form on our Contact Us page, or by emailing our team directly at support@triunityessentials.com. We are available Monday to Friday, 9:00 AM to 5:00 PM (ET).